What Our Password Recovery Process Covers
When you hit the login screen and your password isn't working, tap the 'Forgot Password' link directly below the sign-in fields. We send a one-time passcode (OTP) to the mobile number registered on your account — the same number tied to your bKash or Nagad wallet if you added one during signup. Enter the OTP within the time shown, then set a
new password of at least eight characters. If your registered number has changed, contact our support team directly to verify your identity through your account wallet history before any reset is processed.